your fingertips when you need them. To do that, you need to get organized. Here are four simple steps: 1. When someone gives you a compliment, make sure you have a record of it. 2. If it’s in an e-mail, thank the sender by return e-mail and keep a copy. 3. If the compliment is verbal, send an e-mail thanking the person for the compliment, making sure you repeat enough of what was said so that someone reading the e-mail understands the compliment and the context in which it was given. 4. If you have a success measured by an objective metric—say you bring in a new client, make a big sale, or win a motion in court— keep track of it in real time. Keep a special file for this purpose. Don’t put off the record keeping until later. Life moves fast.